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shopping guide

About the product

Please note that the stock of this product is limited.
Antique items are one-of-a-kind.
If an item is out of stock after you place your order, we will contact you by email.

About the shopping cart

Due to the system, even if you add an item to your cart, the item will not be reserved until the purchase process is completed.
Please note that multiple customers can add the same item to their shopping cart at the same time, so there is a possibility that another customer will complete the purchase and the item will be out of stock.

About consumption tax

Consumption tax (10%) is included in the product price.

Regarding delivery

● Regular delivery

Shipping costs are 770 yen (tax included) nationwide.
Shipping is free for purchases over 18,000 yen (excluding tax) .
Delivery will be by Yamato Transport (within Japan only)

*As of June 1, 2024, delivery will be changed to Yamato Transport.
(Shipping regulations remain unchanged)

<Delivery days>
Delivery will take approximately one week from the date of order. (This may vary depending on the order contents and delivery area.)
For bank transfers, your order will be shipped after we have confirmed your payment (procedure).
*Depending on the product, it may take more than a week to deliver. In that case, we will contact you by email.
*If you would like the fastest delivery, please place your order without specifying a delivery date.

<About specifying delivery time>
You can specify a time from morning / 2-4pm / 4-6pm / 6-8pm / 7-10pm .
*Please note that delivery dates and times may be delayed depending on the destination area, traffic conditions, etc.

<Specify delivery address>
We also accept delivery to addresses other than your address (such as your workplace).

<Regarding long-term absence and refusal to receive delivery>
Please note that we may not be able to accept future orders from customers who are absent for an extended period of time, who refuse to receive products for personal reasons, or from customers who have repeatedly returned or cancelled products and whom we determine no longer wish to purchase.

●Letter Pack Light

Shipping costs are 370 yen (tax included) nationwide.
Available only for some eligible products within the specified size.
Letter Pack Light can only be used for payment by bank transfer or credit card.
Delivery will be to your home mailbox, so you cannot specify a delivery date and time.

Payment

The following payment methods can be used to pay for products purchased at our store.

1) Bank transfer: Please transfer the payment to our designated account within one week of placing your order. We will ship your item as soon as we confirm your payment.
Please note that all transfer fees must be borne by the customer.
It may also take some time for your payment to be confirmed.

[Payee]
Mitsubishi Tokyo UFJ Bank Nakameguro Branch Regular Account 0019853
Porte Debuton Co., Ltd.

2) Cash on delivery (cash on delivery) and Sagawa Express/e-Collect are available.
Please pay the delivery driver when the product arrives.
<Cash on delivery fee>
Total product price less than 11,000 yen (tax included) 330 yen (tax included)
Total product amount less than 33,000 yen (tax included) 440 yen (tax included)
Free for orders over 33,000 yen (tax included)
☆We plan to switch to Yamato Transport as soon as Yamato Transport e-Collect is ready.

For information on Sagawa Express's e-Collect, please visit the Sagawa Express website .

C) Payment by credit card Currently, the following cards can be used:
VISA, MASTER, DINERS, JCB, AMEX (all affiliated cards included).
Accepted credit cards
When you place an order, you will be asked to enter your credit card number and the payment will be processed in real time.
*Depending on the results of the payment process, you may not be able to pay with a credit card. When entering or sending your credit card number, it is encrypted (SSL), so you can use your credit card safely.
* Please note that we do not accept installment payments or bonus payments. (If you wish to make installment payments or bonus payments, please contact your card issuer yourself and complete the procedure. )
*The credit card limit is 500,000 yen. If the total amount exceeds 500,000 yen, we ask that you choose cash on delivery or place several separate orders so that the total amount does not exceed 500,000 yen.

Returns Policy

If you would like to return or exchange an item, please contact us within one week of receiving the item.
We cannot accept any returns without prior notification.
We will provide you with detailed information regarding return and refund methods.
We will not accept returns if the product is damaged or soiled while in the customer's possession.
Due to the nature of viewing on a computer or smartphone, the actual color may differ depending on the screen. We do not consider the color of the image to be a defect on our part. If you would like to know more about the color or material, please contact us before purchasing.
We consider scratches and warping on antique items to be part of the antique feel. Please be aware of this before purchasing.
Returns and exchanges due to customer convenience will only be accepted if the conditions for returns and exchanges set by our store are met.
In the case of returns or exchanges due to our omissions, such as a "defective product" or "wrong product shipment," we will cover the full cost of return shipping and exchange shipping.
In the case of returns or exchanges due to customer reasons such as the product being different from what you expected or the size being wrong, the customer will be responsible for the return shipping costs and the shipping costs for the exchange.

<Conditions for return and exchange>
*Please contact us for returns or exchanges within 7 days of the specified arrival date when the product is shipped.
・Unused items (returns and exchanges are accepted for items that have only been tried on)
- Products with paper tags or brand tags still attached (items without tags cannot be returned)
[In case of product exchange due to customer's convenience]
All shipping costs for returns and exchanges will be borne by the customer.
[In case of return due to customer's convenience]
We will refund the amount minus shipping costs (if the item was free shipping at the time of purchase, the standard shipping cost will be applied) and fees incurred at the time of refund (bank transfer, credit card fees, cash on delivery fees, etc.).
The refund method will vary depending on the payment method, so we will inform you of the details each time.

online@porter-des-boutons.com
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